FAQs
Ordering
Do I need an account to order?
No. You can check out as a guest with just an email address.
Can I change or cancel my order?
Yes, within 24 hours of placing it. Email support@merrycornerz.com with your order number. After 24 hours the order has usually entered picking and cannot be stopped, but you can still return it.
I did not get an order confirmation email.
Check your spam and promotions folders first. If it is not there, email us - it usually means the address was mistyped at checkout, and we can correct it.
Shipping and delivery
How long will my order take?
3-5 business days to process, then 8-12 business days in transit: 11-17 business days in total. Business days are Monday to Friday, excluding U.S. federal holidays.
Where do orders ship from?
From our partner warehouse in China. Orders are not dispatched from a U.S. warehouse, which is why delivery takes longer than a domestic retailer.
What does shipping cost?
$7.95 flat. Free on orders of $60.00 or more, measured after any discount code.
Where do you deliver?
The 48 contiguous states and Washington, D.C. We do not currently ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, or APO/FPO/DPO military addresses.
Do you deliver to a P.O. Box?
Yes. P.O. Box orders travel with USPS, since FedEx does not deliver to them.
Will I be charged customs or duties on delivery?
No. Import duties are already included in the price you pay.
Why did my order arrive in two parcels?
Multi-item orders are sometimes split across parcels with separate tracking. You are never charged twice for shipping.
Sizing and fit
How does the sizing run?
Sizing varies by style, so we do not give a blanket "true to size" answer we cannot stand behind. Garment measurements are not yet published on every product page. Before you order, email us with the style and size you are considering and we will ask the supplier for that size's measurements, so you can compare them against a garment you already own.
Do you carry plus sizes?
A few styles only. The Plus Size Single-Button Blazer comes in Large Plus and XX-Large Plus, and the Hyper Stretch Skinny Work Pants come in 1X to 3X. Every other style lists its exact sizes on its product page.
The color looks different on my screen.
Screens vary. If a color is not what you expected, it qualifies as a change-of-mind return and the return label is free.
Returns, exchanges and refunds
How long do I have to return something?
30 days from the delivery date.
Who pays for the return?
We do. The return label is free and there is no restocking fee.
Do I get the original shipping back?
Not for a change-of-mind return - the $7.95 is not refunded. If the item was faulty or we sent the wrong one, you get the full amount back including shipping.
What condition does the item need to be in?
Unworn, unwashed, unaltered, no marks or odors, original tags attached, original packaging.
When will I see the money?
We issue the refund within 5-7 business days of receiving your return, and your bank posts it within a further 3-10 business days.
Can I exchange for another size?
Yes, subject to availability. Say so in your first email so we can hold the replacement.
Payment and tax
How do I pay?
Card payments are processed by Stripe. We never see or store your full card number.
Is sales tax included in the price?
No. Where applicable, U.S. state and local sales tax is calculated and shown at checkout before you pay.
What name appears on my statement?
The charge is made by AUREVIA BEAUTY LLC, the company that operates this store.
What currency are prices in?
U.S. dollars (USD).
About us
Who operates merrycornerz?
AUREVIA BEAUTY LLC, a limited liability company registered in Colorado, United States. The company name does not describe what we sell; it is the legal entity that owns and operates this store. Its registered office is its registered agent's address, 1500 N Grant St, Ste N, Denver, CO 80203, which handles mail and legal notices only.
Contacting us
How do I reach a person?
Email support@merrycornerz.com or call +1 (323) 342-4526. Every email gets a reply within 24 hours.
Can I visit you?
No. merrycornerz is online-only - there is no store or showroom. Neither our registered office in Denver nor our returns center in Vista, California is open to visitors.